Strategy
AI investments without business results: the traffic lights in your process.
AI lets individuals work faster, but the end-to-end process barely accelerates. The reason? Traffic lights between departments. Here's how to remove them.
So, AI is moving fast, right?
Well, not really. It’s actually rather disappointing.
Given the staggering capabilities available today, you would expect AI to already make large companies tens of percent more productive. In practice, that is barely happening. Research by Deloitte confirms this: while AI investments are breaking records, the vast majority of companies have yet to see significant, measurable impact on their business results. Companies are stuck in what’s known as the ‘Productivity Paradox’.
At task level, adoption is high. Developers write code faster, copywriters produce content faster and marketers have their data analyses ready in no time. Yet those individual time savings barely accelerate the end-to-end process. How come?
The illusion of the fast silo
The core issue is that end-to-end processes almost always cross team boundaries. Within a specific team, AI is used widely, but the moment the baton has to be passed to the next discipline, the time savings evaporate.
Technology experts call this a lack of ‘Decision Velocity’. The enormous speed gains at the individual level are lost to slow, bureaucratic handoffs and human handovers between departments.
Think of it like a motorway with a traffic light every 600 metres. There is little point in racing from light to light in a Ferrari. The total journey takes just as long as if you had driven an old banger.
The end of the hyper-specialist
There is hope for humans here, because we are far from obsolete. But it does mean the traditional hyper-specialist will have a hard time. Demand for purely executional entry-level roles has already dropped by 35 percent in some sectors. McKinsey analysts predict the successful employee of the future will transform from a pure ‘maker’ into an ‘orchestrator’.
If your specialist work has been dramatically accelerated by AI, that is likely true elsewhere in the chain too. But if the handovers between your disciplines remain clunky, the input you receive is suboptimal for your task and your output is suboptimal for the next. You will have to look beyond the walls of your own silo.
How do you remove the traffic lights?
To actually benefit from AI at the organisational level, the focus must shift from task automation to removing the traffic lights in the process. The data points to three crucial steps:
1. Make firm agreements about input and output
It is all about the relay race. What does the next discipline in the chain need to do its work optimally? One team’s output must seamlessly become the structured input for the next. This calls for fundamental process redesign. You should not start with the question of how to deploy AI, but with the question of where the friction lies in the handover.
2. Break through fragmented systems
Traffic lights often arise because every department works in its own system. Many employees now use AI as a local Excel sheet. That is fantastic for personal productivity, but it is not scalable, not secure and context is lost in the handover. Only by working from a central, interoperable architecture can data flow through the business without friction.
3. Prepare for Agentic AI
Only once input, output and systems are standardised are you ready for the next step: Agentic AI. These are systems that do not just generate text, but autonomously orchestrate complex workflows across multiple departments. The adoption of these systems—or at least companies’ willingness to adopt them is growing at an unprecedented rate: nearly three-quarters (74%) of companies plan to deploy autonomous agents within two years.
But reality is catching up to this ambition. Technology is one thing; control is something entirely different. Only 21% of organizations currently have the necessary “safety frameworks” (guard rails) and governance in place to safely and successfully manage these autonomous systems. Before you can send AI out onto the highway fully autonomously, that foundation must be rock-solid. To borrow a saying: “That’s gonna take a while.”
How Breakfast clears the road
The theory is clear, but practice is stubborn. At Breakfast we see every day how digital projects and ecosystems stall at the boundaries between departments.
The silo formation within teams is often mirrored directly in the tech stack. Every discipline has its own tools. In theory an integrated platform, in practice a fragmented one.
We help organisations identify those traffic lights and remove them for good. We bridge development, marketing and the business by aligning processes seamlessly, including the supporting technology. Whether it is streamlining the data flow or setting up a scalable digital architecture: we make sure people and technology go hand in hand.
We don’t just give you a fast Ferrari, we give you the empty motorway you need to actually drive it.
Ready to make your digital processes AI-ready? Get in touch with us.
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About the author
Gert van Vliet
Technology & Strategy
Founder of Breakfast. Gert combines technological depth with business insight and helps organizations make the right choices in their digital transformation.
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